Shipping & Delivery

Getting Your Favorites, Fast

We can't wait for you to experience the CurvyEdit fit! Here’s everything you need to know about how we get your new favorite clothes from our door to yours—quickly and smoothly.

Our Shipping Promise

• Business days are Monday to Friday, excluding public holidays in the UK.
• The estimated delivery time is a guide and can vary based on your location and local customs processing.

The Journey of Your Order

1. Order Confirmation: Immediately after you place your order, you'll receive a confirmation email. Please check that your shipping address is correct. If you spot an error, contact us at support@curvyedit.com right away.

2. Processing & Dispatch (1-3 Business Days): Our team will carefully pick, pack, and prepare your order for shipment. This typically takes 1-3 business days.

3. Shipping Confirmation: Once your order is dispatched, we’ll send you a shipping confirmation email containing your tracking number. You can use this number to follow your package's journey.

Important Information for International Customers

As a global brand, we ship to customers all over the world. Please be aware of the following:

Customs, Duties, and Taxes

• You, the customer, are responsible for all customs duties, import taxes, and any other fees levied by your country's customs department.
• These charges are not included in the product price or our shipping cost. They are determined by your local customs authorities and are beyond our control.
• Payment of these fees is often required for your package to be released from customs. Refusing to pay them may result in your package being returned or abandoned. We cannot issue a refund for orders that are abandoned due to non-payment of customs fees.

By placing an order with CurvyEdit, you agree to these terms and accept responsibility for any associated charges.

Frequently Asked Questions (FAQ)

Q: How can I track my order?
A: Once your order ships, you will receive an email with a tracking number and a link to the courier's website. Simply click the link or enter the number to see your delivery status.

Q: My tracking hasn't updated in a few days. Is this normal?
A: Yes, this can be normal. Sometimes, there are delays in tracking updates, especially when a package is in transit between countries or clearing customs. Please allow a few business days for the status to change. If it remains stuck for more than 5 business days, please contact us at support@curvyedit.com.

Q: Can I change my shipping address after placing an order?
A: We process orders quickly to get them to you as soon as possible. If you need to change your address, please contact us immediately after placing your order. We cannot guarantee changes can be made once an order has been processed by our warehouse team.

Q: My package says "Delivered," but I don't have it. What should I do?
A: Don't worry, this can happen. We recommend you:

1. Check with your neighbors or building management.
2. Look in safe-drop locations (e.g., porch, behind a plant).
3. Wait one business day, as packages are sometimes scanned as "delivered" prematurely.
   If you still can't find it, please contact the courier first, then reach out to us for assistance.

Have More Questions?
Our friendly customer service team is here to help! Don’t hesitate to email us at support@curvyedit.com.

© 2024 BOREDOM BUSTER LTD. | CurvyEdit Official Website: https://curvyedit.com